Programme

Registration

Chair’s opening remarks

Keynote address: Improving the student experience

Panel: Listening to the student voice to improve the student experience and understanding the relationship between the student and the institution

• Improving the monitoring of student satisfaction and using the results to influence change in the student experience both academically and culturally
• Providing students with opportunities to shape the provision of education going forward
• The relationship between the student as consumer and the institution as provider
• Students’ expectations - what does it mean to be a consumer of education?
• What needs to be communicated between the student and the institution to enhance the student experience?
  

Question and answer session

Morning refreshments

Case study: Putting an excellent student experience at the heart of your institution

• Integrating campus facilities to embed a sense of community within your institution
• Applying technology to shape the whole student experience: Using online to support students both academically and pastorally
• Making best use of the available resource 
  

Making the Virtual Experience Real

• Student expectations and experience - a meaningful relationship?
• Not so much a technology more a way of life. 
• Texting and YouTube meet the 'Late' student - a practical case study 
• Sharing Services via web.2.0 - the new student experience
  

Question and answer session

Lunch

Case study: Leading the way in employability in a shrinking recruitment market

• Embedding a strategic employability approach within the institution
• Developing curriculum alongside employers to increase employability 
• Communicating effectively with students to  manage their expectations on your employability skills obligation 
• Managing the transition from higher education into the world of work: Working proactively with graduate recruiters to boost employability prospects

Enriching personalised support for student learning

• Using your student body to support the progress of their peers
• Making better and smarter use of technology to support the student to staff ratio
• Integrating research and teaching and learning: assessing the resource opportunities that research students provide to support undergraduates 
• What counts as contact hours in this modern age?

Question and answer session

Afternoon refreshments

Providing students with timely, rich and comprehensive assessment and feedback

• Setting realistic targets for achievable turnaround time on assessed work
• What are the alternative forms of delivering feedback?
• Engaging and involving students in the feedback process to support learning
• Achieving meaningful feedback and assessment to enable students to improve

Supporting the student journey in 2010 and beyond

• Offering pastoral support, information and advice
• Identifying the needs of specific groups of students to support a diverse student body
• Working in partnership with student unions to boost student support and satisfaction

Question and answer session

Chair’s closing remarks and close of conference